RefundAudit tutorial
Follow the app from first load through Backfill, new refund attribution, Actor Labels, review flags, Digest settings, and CSV export.
Install and open
RefundAudit opens embedded in Shopify Admin and exchanges the Shopify session token for an offline token through managed installation.
Import refund history
The app starts a 60-day Backfill and progressively populates the Refund Feed while showing History Coverage and progress.
Review new attribution
New refunds show Actor and Channel independently. Historical rows stay marked as Unknown (historical).
Label staff actors
Unnamed staff actors appear as stable Shopify IDs. Add labels once and they apply to past and future refunds for that actor.
Handle review flags
The flags panel shows evidence, comparison, and one question. Use Reviewed, Expected, or Not useful to dismiss.
Set Digest recipients
Turn the weekly Digest on or off, add recipients, and use the CSV export when you need an audit extract.
What to check after install
Headline total
Confirm the 60-day refund amount and count match the store's recent refund activity.
Coverage lines
History Coverage and Attribution Coverage should both be visible on the first screen.
Feed rows
Rows should show amount, order, time, Actor, Channel, and note with no customer contact details.
Rollups
Actor and Channel cards should update as attributed refunds arrive.
Digest
Recipients should be explicit, and the weekly Digest should include the one-click unsubscribe link.
Billing
Shopify billing should show the $7.99/month plan with a 14-day free trial.
Open your refund audit trail.
Install from Shopify Admin. Full product during the 14-day trial.
Install RefundAudit