RefundAudit gives merchants a clean Refund Feed, staff labels, channel rollups, review flags, weekly digests, and CSV export without storing customer contact or address data.
14-day free trial. Full product during trial. Billed by Shopify.
Shopify shows refund events, but merchants still need a simple way to see who or what issued each refund and where it came from.
Install-moment history shows money impact, timing, notes, and order references while marking historical actors honestly.
Live refund webhooks carry the actor signal RefundAudit needs for staff attribution from install onward.
Digest emails summarize totals, top Actors and Channels, coverage, and at most one review flag.
Every refund in one chronological view with amount, order, time, Actor, Channel, and note.
Staff actors use stable Shopify IDs until the merchant labels them once.
Admin, POS, API, returns portal, and Unknown stay separate from Actor attribution.
Four explainable rules use dual thresholds, history gates, and a weekly cap for precision.
Totals, top Actors and Channels, coverage lines, and a dashboard deep link sent once a week.
RefundAudit stores customer_id only, never customer names, emails, phones, or addresses.
| Capability | Included |
|---|---|
| 60-day install Backfill | Yes |
| Forward staff attribution | Yes |
| Actor and Channel rollups | Yes |
| Review flags with weekly cap | Yes |
| Weekly Digest and CSV export | Yes |
| Single plan | $7.99/month |
Install in Shopify Admin. 14-day free trial. Cancel anytime through Shopify billing.
Install RefundAudit